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Frequently Asked Questions

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Fire Detection & Alarm
Communication & Voice Entry
Security & Access Control
Smart Buildings / Automation
Health Care / Nurse Call
General / Corporate

Fire Detection & Alarm
TopicQuestion
V12 UpdateCan I 'Get' the job from the panel?
V12 UpdateCan I downgrade an existing V12 system to V11?
V12 UpdateCan I install a multi-criteria MIX-COSAP device without the APB200 intelligent sounder base?
V12 UpdateCan I install the V11 and V12 Flex-Net Configurators on the Same PC?
V12 UpdateCan I interconnect panels with V11 and V12?
V12 UpdateCan I upgrade an existing V10 system to V12?
V12 UpdateCan I upgrade an existing V11 system to V12? Are there any limitations with upgrading?
V12 UpdateCan the APB200 sounder base and the B200 sounder base be powered off the same auxiliary VDC source?
V12 UpdateDo I need a separate CodeMeter Key for the V12 Configurator Software Program?
V12 UpdateDo I need a separate configurator for V11 and V12?
V12 UpdateDo I need the MGC Software Configuration kit if I already have a UIMA?
V12 UpdateDo I need to retake any training prior to installing V12?
V12 UpdateDoes V12 support OpenGN?
V12 UpdateHow can I contact Mircom’s Application Group?
V12 UpdateHow can I determine a panel firmware version?
V12 UpdateHow can I determine which configurator version I have?
V12 UpdateHow do I get the temp-4 sound to activate when a CO alarm occurs?
V12 UpdateHow do I interpret the software versions?
V12 UpdateHow do I test the multi-criteria COSAP device?
V12 UpdateHow many SLC addresses will a single multicriteria MIX-COSAP device reserve?
V12 UpdateIs the FleX-Net hardware compatible between V11 and V12?
V12 UpdateIs v12 being shipped in all new FleXNet panels now?
V12 UpdateWhat are the differences between V11 and V12?
V12 UpdateWhat do I require when upgrading a V11 system to V12?
V12 UpdateWhat does the panel event "Loop reinitialization" mean?
V12 UpdateWhat is the MGC Fire Panel Configuration kit?
V12 UpdateWhat is the MGC Software Update Wizard?
V12 UpdateWhat should I do if I have an existing V11 system, but received a new board with V12?
V12 UpdateWhere can I get the latest V11 / V12 update?
V12 UpdateWhich sounder base is compatible with the multi-criteria COSAP device?
V12 UpdateWill a System Sensor AP device work with FleX-Net V11?

Communication & Voice Entry
TopicQuestion
User Functions I am IP connected to the TX3-TOUCH and yet I cannot gain access to the TX3-TOUCH unit via the configurator?
Hardware Is the Telephone Tip and Ring Line to line connector one-to-one?
Hardware When the tenant grants access to the visitor, the ERU relays are not changing state. The communication is only RS485 and USB?
Hardware3 How do I connect the door strike to a TX3 series telephone entry panel?
Sales, Order Entry and SupportCan a client change the welcome text to the 8 or 4 line Telephone access?
Sales, Order Entry and SupportCan a client install OEM software within the TX3-TOUCH system for additional features such as video streaming for advertising?
Sales, Order Entry and SupportCan a client request a customized solution?
User FunctionsCan the Telephone access system convert its text and voice messaging to French and Spanish?
User FunctionsCan the TX3-TOUCH easily become VoIP with visitor-to-Tenant Video Streaming for added security assurance?
User FunctionsCan you configure an email response preset for visitor-to-tenant communication?
User FunctionsCan you install your own screen saver on the TX3-TOUCH?
User FunctionsCan you separate tenant’s records in groups for the TX3-TOUCH?
User FunctionsCan you update and/or change the configuration or tenant records remotely?
Programming & ConfigurationDo you have any training videos for the TX3 Touch Configurator software?
Programming & ConfigurationDuring the installation process of the TX3 Configurator I have compatibility issues and errors with Windows 7.
HardwareHigh Telephone line noise with missing door opening via “DTMF” issues and causing terrible audibility from the visitor to the tenant?
Programming & ConfigurationHow do add, edit and delete residents?
Programming & ConfigurationHow do I add a new panel?
Programming & ConfigurationHow do I create a building schedule for a panel?
Programming & ConfigurationHow do I create a schedule?
Programming & ConfigurationHow do I create a telephone entry or access control job?
Programming & ConfigurationHow do I create an access control card?
Programming & ConfigurationHow do I setup a USB connection?
Programming & ConfigurationHow do I setup access levels in the Configurator?
SecurityHow to change the level 3 passcode?
HardwareI am hearing AM radio voices coming through the telephone lines?
Programming & ConfigurationI forgot my level 3 passcode for programming. What should I do?
User FunctionsI RS485 connected to the TX3-TOUCH via another Access Control panel and “sent” the full configuration to the TXTOUCH. The TX3-TOUCH system did not update its tenant’s list?
HardwareIs it important to ground the Telephone access module? And if so, then to what?
User FunctionsMain door does not open when pressing 9?
HardwareNSL system is not generating a ring tone
HardwareOne person in a block of users is having problems giving authorized access to open the door via DTMF?
HardwareOne person in a block of users is having problems giving authorized access to open the door via DTMF?
HardwareThe LCD screen corresponding to the 8-line Telephone access (TX3-8U) is barely visible?
HardwareThe LCD screen corresponding to the 8-line Telephone access (TX3-8U) is barely visible?
HardwareThe TX3-TOUCH unit is exhibiting “error 0” and is not dialing out?
HardwareThe TXTOUCH 22” screen keeps going black, where no image is present on the screen with exception to the Mouse marker?
HardwareTX3 Keypad latency issue as well as random character display?
hardwareTX3-TOUCH screen has “blue screen Of Death”
User FunctionsTXTOUCH is stuck at 100%?
HardwareTXTOUCH’s boot-up sequence stops at 30% loaded?
HardwareVisitor to Tenant MIC is breaking up (and very low)
Programming & ConfigurationWhat is the default passcode (Level 3) to get into the programming?
Programming & ConfigurationWhat is the default password to log into the configurator software?
HardwareWhat is the power requirement for TX3-Voice Entry and Access Control panels?
HardwareWhat qualifies a solid ground point?
Programming & ConfigurationWhen call-connected to the tenant, Call authorization opens the door 80% only of the time?
HardwareWhen connected via the configurator to a TX3-8U/C unit the event viewer is indicating that I have the wrong unit registered, even though, I am sure this is not the case?
HardwareWhen placing a call via ADC, the line would disconnect. Sometimes it allows to dial out and other times it dials partially?
HardwareWhen placing a call, there is a high static sound on the line?
HardwareWhy is my modem module all of a sudden is not syncing?
HardwareWhy is the display blank (backlight on) and how do I fix it?
Security & Access Control
TopicQuestion
User Functions Opened APA and don’t see anything
User Functions Why do I get “unknown Card Format” errors when I swipe my card?
Security

How do I change the level 3 passcode?

Hardware

What are the power requirements for TX3 access control panels?

User FunctionsA client cannot get into their unit. Even admin levels cards can’t gain access to their unit. What can we do?
User FunctionsAperio lock set is not being registered using the Aperio Programming Application (APA). The HUB is flashing Red and Green?
HardwareCan the output dry contact relay wear with time?
Sales, Order Entry & SupportCan we purchase direct?
HardwareDo I need an external power supply for the door strike? Can I get the power off the board?
Programming & ConfigurationDuring the installation process of the TX3 Configurator I have compatibility issues and errors with Windows 7.
User FunctionsHow do I configure the configurator for remote connect to a card reader?
Programming & ConfigurationHow do I know what type of encryption a TX3 card uses?
Sales, Order Entry & SupportHow do I send back a unit?
Programming & ConfigurationI configured an open schedule and then sent the configuration to the panel. Why did the unlock schedule not work?
Programming & ConfigurationI forgot my level 3 passcode for programming. What should I do?
User FunctionsI randomly get panel disconnections throughout the RS485 network.
HardwareI used the elevator Restriction system to turn on small voltage AC system for a rental storage system. Upon testing the relays are not changing state?
HardwareIf a unit gets damaged by a power spike or unregulated 120 Vac power supply is it still under warranty?
HardwareShould I use Snubber circuits with MAGLOCKS?
HardwareThe card reader was once working and now it’s not working. No Events are showing for one reader and LED signalling is not changing state?
User FunctionsUsing the APA, I can see HUB #1 but not the other HUBs?
HardwareWhat do I do if the whole RS-485 BUS network goes down?
Programming & ConfigurationWhat is a correlation?
Programming & ConfigurationWhat is an access level?
Programming & ConfigurationWhat is circuit supervision?
Programming & ConfigurationWhat is the default passcode (Level 3) to get into the programming?
Programming & ConfigurationWhat is the default password to log into the configurator software?
Sales, Order Entry & SupportWhat is the RMA process?
Sales, Order Entry & SupportWhat is the warranty period and policy (purchase date or manufacturing date)?
HardwareWhat power supply do I need if I have more than one access control panel?
Sales, Order Entry & SupportWhere can we buy Mircom’s products?
User FunctionsWhy are card updates not being activated? I am getting “unknown card” and “access denied” events?
Programming & ConfigurationWhy can I not connect to the panel using a USB cable? I keep getting the error message – Object reference is not set to an instance of an object “_”
HardwareWhy can't I connect to my panel via IP?
User FunctionsWhy I am getting card expired even after programming the card correctly and doing a send?
Programming & ConfigurationWhy is it that my configuration updates were there but now are gone?
User FunctionsWhy is my schedule for auto-unlock door not working or working partially?
User FunctionsWhy is the configurator event viewer indicating that file sent “ failed”

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