When connected via the configurator to a TX3-8U/C unit the event viewer is indicating that I have the wrong unit registered, even though, I am sure this is not the case?

Check the correct model number by pressing 9999 at the keypad and going into “View Config Info”. Make sure the model number represents correctly in the configurator software and try again; or

  • The ribbon and or the keypad issue:
  • Power recycle the unit then try to connect:
  • - If the unit comes back online, then Key pad or ribbon connector will require change-out at a later date. If it happens again, replace the keypad and ribbon cable.

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