How do I send back a unit?

You always RMA the access control unit to the same distributor you bought it from.

If you bought the panel through a distributor you need to go to them for the RMA process. If you do not have their contact information you can search for it here.

If you bought the panel directly from us please go to the Submit Return Material Authorization page and fill out the form there with all the applicable information.

This will ensure that you will be appropriately reimbursed and that Mircom will be able to use that information to improve our products in the future.


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