STATEMENT OF COMMITMENT
Mircom is committed to providing a barrier-free environment for all stakeholders including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.
Mircom understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.
Providing an accessible and barrier-free environment is a shared effort, and as an organization, Mircom is committed to working with the necessary parties to make accessibility for all a reality.
All documents and policies required under the AODA Customer Service Standard are available to the public and can be requested by contacting our Human Resources Department in Head Office. When providing these documents to a customer with a disability, it will be provided in a format that takes into account the customer’s disability.
CUSTOMER FEEDBACK PROCESS
Mircom shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.
Customers can submit feedback to:
25 Interchange Way
Vaughan, Ontario, L4K 5W3
Customers who wish to provide feedback by completing an onsite customer feedback form or verbally can do so to any Mircom employee. Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.