Connect to the panel using the default level 3 passcode of 9999. Once connected go to monitoring>right click on the Voice Entry System>Set Passcode>Enter the old and new passcode and press OK. Your passcode should change successfully.
The level 3 passcode can also be changed from the front keypad. For more info, please see instruction manual.
Note: This must be done to ensure the security of your site.
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