A client cannot get into their unit. Even admin levels cards can’t gain access to their unit?

• The lockset is not communicating with the HUB to validate the request of entry:
  • Restablish hub-to-lockset communication with the device via:
    • Changing out the batteries and or re-syncing the HUB to the Lockset.

NOTE: Use the Super-user card to gain access into the unit before re-syncing the lockset with the HUB.