Dear Valued Customer,
We are pleased to announce that MiVision, Mircom’s cloud-based configuration and monitoring solution, now offers full
support for the Touchscreen Video Intercom System (TX3-T10), which was introduced a few months ago.
As a cloud-based platform, no software upgrade is required. MiVision is immediately available to remotely configure and
monitor the TX3-T10, along with all other TX3 devices.
Please Refer to MiVision webpage for more information MiVision Cloud Configuration & Monitoring Solution | Mircom
Gateway Software Upgrade Instructions (Existing MiVision Users)
If you are already using MiVision and its gateway (TX3-Cloud-Gateway), please update your gateway software to
version 1.1.1.3 available in MiVision by following these steps:
1. Go to Configurations > Panels.
2. Locate the TX3 Cloud Gateway panel in the panel list.
3. Click the > icon to open the panel details.
4. Click the Commands button.
5. Select Upgrade Software.
6. From the Cloud Gateway Version dropdown, choose version 1.1.1.3.
7. Click Upgrade Now.
8. Wait until you see the confirmation message: “Software Upgraded Successfully.”
Once the confirmation message appears, the TX3 Cloud Gateway panel upgrade is complete.
Pricing Structure:
• No changes to our pricing structure
• Please refer to latest Mircom price book for pricing
Ordering Process:
1. Hardware Requirements:
➢ Order the mandatory hardware—TX3-Cloud-Gateway for MiVision from a Mircom distributor or directly
through your sales representative.
2. Subscription & Onboarding:
➢ Contact Mircom Cloud Services Inside Sales Representative to set up your subscription.
➢ You will need to provide credit card information for the monthly subscription charges.
Contact:
Inside Sales – Cloud Services
Phone: 866-927-7908
Email: [email protected]
➢ The inside sales representative will guide you through setting up your MiConnect account and subscribing to MiVision.
3. Hardware Activation:
➢ Connect the TX3-Cloud-Gateway to an Ethernet (LAN ONLY) network.
➢ Activate the device by following the instructions in the respective manual.
Product Information
For more information, please visit the Mircom Cloud Services Web page
For service subscription inquiries, call 866-927-7908
or email [email protected]
Best Regards,
Amgad Alkapraa
Senior Product Manager – Communication & Security
