TX3-TOUCH – Out of Memory Error 

The TX3-Touch uses a 3rd party CFast card for memory storage. On some units, users have experienced an “Out of memory” error.  This is due to a hardware fault in the CFast card itself. We have sourced a different CFast which has proven reliable in testing.  If you have experienced the “Out of Memory” error, replacement CFast cards (with the latest model) can be ordered through customer service: RPL-TX3-CF8G for the 15” model and RPL-TX3-CF8G22 for the 22” model. To request an RMA (Return Merchandise Authorization) for any defective CFast please go to www.mircom.com/rma.   

TX3-TOUCH – White Noise Issue 

Some customers had been reported hearing white noise emanating from the TX3-Touch (for enclosed lobby installations where it is more noticeable).  If you have a system that is exhibiting this issue, please contact Technical Support for assistance.   

TX3-TOUCH – KIOSK4 

Mircom has discontinued the KIOSK4 for TX3-Touch units.  KIOSK2 (for all surface mount panels) and KIOSK3 (for 22” Touch panels) are still available.

TX3-CX-2 – Unknown Card Format Error 

Following customer reports stating that our TX3-CX-2 products were experiencing an error showing as “Unknown Card Format”, we performed root cause analysis and found anomalies in the soldering process. The process has been changed, tested and the issues resolved. If you have products that are experiencing the error, contact Tech Support first to confirm the issue, and then request an RMA (Return Merchandise Authorization) at www.mircom.com/rma.