If you are located outside Canada, please contact your authorized Mircom BDM. If you are in Canada, please contact [email protected]
Please visit https://esd.mircom.com/ Select ‘site requirements. Select the link provided on step 2. Download and install Mircom wibukey API.exe application. Select and open the application and then select ESD portal.... read more →
Mircom panels starting with FX-XXXX Series are proprietary panels, which can be programmed by a particular user ESD number. To reprogram a panel, you will be required to fill out... read more →
Please check your shipment, The box must read RB-MD-1343 Please check JW14 on the main board. It should be on pin 1 and 2 for FX-401. It should be on... read more →
No, the latest MGC version firmware has different drivers for loop adder cards. You will be required to replace the panel to upgrade to latest version. Moreover, they have different... read more →
Please verify the firmware in the new board and download the correct configurator respectively: Panel ModelOld firmwareOld ConfiguratorNew firmwareNew configuratorFX-3318V2.0.X2.0.43V3.0.203.0.4FX-3500v2.0.432.7.10V3.0.203.0.4FX-3500v1.7.72.8.7V3.0.203.0.4