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How do I send back a unit?

You always RMA the unit to the same distributor/receiver-ship. First and foremost, please call Mircom to get a case number to attach to the distributor’s RMA number. This will ensure... read more →
  • January 23, 2019

What is the warranty period and policy (purchase date or manufacturing date)?

We have a three year warranty from the date of purchase. However, if the cause of the damage was caused by feasibility site neglect then warranty can be void.
  • January 23, 2019

What is the RMA process?

If you bought the panel through a distributor you need to go to them for the RMA process. If you bought the panel directly from us please go to our... read more →
  • January 23, 2019

Can we purchase direct?

Please contact our sales team for the requirements of our preferred dealer program.
  • January 23, 2019

Are there any training modules for the OpenBAS system?

Yes. Mircom offers both online and in-class training for OpenBAS. Part of the in-class training will include a free Learning Module (OpenBAS-HV-LEARN) coupled with the configuration software to provide simulated... read more →
  • January 22, 2019

Does Mircom’s OpenBAS include field devices such as chilled water valves, dampers, VAV controllers, and temperature thermostats?

Mircom is an authorized distributor for Schneider products, which include valves, actuators, various sensors, VAV controllers, dampers, and thermostats. OpenBAS offers VAV controllers and temperature thermostats.
  • January 22, 2019
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