FAQs Archive

I have just replaced FX-3318/ FX-3500 motherboard, however, I am unable to send the job back to the panel?

Please verify the firmware in the new board and download the correct configurator respectively: Panel ModelOld firmwareOld ConfiguratorNew firmwareNew configuratorFX-3318V2.0.X2.0.43V3.0.203.0.4FX-3500v2.0.432.7.10V3.0.203.0.4FX-3500v1.7.72.8.7V3.0.203.0.4

November 27, 2023

Why is the configurator event viewer indicating that file sent “ failed”

Communication Signal/Noise issue (see U5 below) for RS485 ; Ensure that Network cabling have proper one-to-one pin assignments as per T568A or T568B pin outs; and Ensure that the network... read more →

January 24, 2019

Why is my schedule for auto-unlock door not working or working partially?

Ensure that the full configuration and updated time and date has been individually sent to the panel upon firmware update or after schedule update; Ensure that the access point’s “auto-unlock... read more →

January 24, 2019

Why I am getting card expired even after programming the card correctly and doing a send?

Set the date/time for the panel to today’s time and date from the monitoring section; The unit did not receive its full configuration file. Individually send the full file to... read more →

January 24, 2019

Why are card updates not being activated? I am getting “unknown card” and “access denied” events?

Controller registries of last update entries are not registering- communication issue. Verify that you properly connected the RS485 line to each panel units and that no lines are crossed; Ensure... read more →

January 24, 2019

Using the APA, I can see HUB #1 but not the other HUBs?

Use dipswitch setting on back of the HUBs to RS485 configure the HUBs, press refresh; NOTE: Use dipswitches for the HUBS to organize the RS485 HUB addresses;

January 24, 2019

I have just replaced FX-3318/ FX-3500 motherboard, however, I am unable to send the job back to the panel?

Why is the configurator event viewer indicating that file sent “ failed”

Why is my schedule for auto-unlock door not working or working partially?

Why I am getting card expired even after programming the card correctly and doing a send?

Why are card updates not being activated? I am getting “unknown card” and “access denied” events?

Using the APA, I can see HUB #1 but not the other HUBs?

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