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Why is it that my configuration updates were there but now are gone?

Ensure that only one administrator is using his/hers database to update the network and not more than one administrator. If you have administrators with two separate databases, then please perform... read more →
  • January 24, 2019

Why can I not connect to the panel using a USB cable? I keep getting the error message – Object reference is not set to an instance of an object “_”

Do you keep geting the following error message? Object reference is not set to an instance of an object “_” Follow the steps below to fix this error: Disconnect the... read more →
  • January 24, 2019

What is the default password to log into the configurator software?

It is blank by default. Leave the password field empty and click log in.
  • January 24, 2019

What is the default passcode (Level 3) to get into the programming?

3333
  • January 24, 2019

What is circuit supervision?

Circuit Supervision is used to alert the operator the continuity state of a cable. You must use 47KΩ resistors in parallel for short, Open and, and 22KΩ resistors in series... read more →
  • January 24, 2019

What is an access level?

The user access level defines the ability to have authorized access through a restricted point or area. Access levels can be found within the left GUI pane
  • January 24, 2019
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