- Verify that your panel is properly connected to the router ( via any switches) and that both the green and orange light, on the IPmodule is randomly flashing ( as if communicating with a router;
- Verify the pinouts to the patch network cable to be one-to-one Type A or Type B network pin-out assignment ( use a cable tester to determine its proper one-to-one communication);
- Ensure that the IP-Module is properly plugged into the TX3-CX-2-A’s board;
- Ensure that your router has DHCP assigned IP range of reserve IP addresses;
- Ensure that your router’s firewall allows network connections of new peripheral devices;
- Ensure that your configured laptop is on the same LAN as the device you are trying to connect too;
- Ensure that 14000 and 8080 ports are not taken/used for that LAN;
- Ensure that your IPV4 configurations ( on your laptop) sees the LAN- verify that you can ping the router;
- Ensure that the panel is not connected through a VPN ( there will be latency communication issues disallowing you to see the panel);
- Ensure that you have 3.1.22 and above for IP connectivity assurance. ( If not that use USB to firmware update your panel);
- Ensure that the LAN has enough bandwidth to accommodate the newly installed panel;
- Ensure that no other OEM VNC-type application is installed on your laptop or installed on the TXTOUCH causing ODBC disruption;
- Ensure that your TCP/IP-V4 WINS has Netbios over TCP/IP enabled;
- Ensure that the Configurator software is properly installed;
- ensure that the SQL connectivity is set for both TCP and ODBC connectivity;
- Ensure that there is no IP address conflict;
- Ensure that both the IP and RS485 addresses are correct; and
- Ensure that port forwarding is properly configured for remote accessing ( if required).
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