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Opened APA and don’t see anything

Upload the encryption key before you can create a configuration file and connect to the HUB(s) and Locksets;
  • January 23, 2019

Aperio lock set is not being registered using the Aperio Programming Application (APA). The HUB is flashing Red and Green?

Verify Hub RS485 communication with the TX-CX-A-8 panel. Light indicator should be double green flashing, ( indicating communicating with Lockset and controller); If previous is true, then relocate the lockset... read more →
  • January 23, 2019

How do I configure the configurator for remote connect to a card reader?

Ensure that the Card Reader has a TX3-IP module board installed on the main access control board; Network connect to the panel; Port forward the associated IP address and Port... read more →
  • January 23, 2019

Why do I get “ unknown Card Format” errors when I swipe my card?

·         Verify that the card encryption type is checked off within the configurator access point’s configuration; ·         Ensure that the board’s signal ground is stable; ·         Ensure that the DATA0... read more →
  • January 23, 2019

I randomly get panel disconnection throughout the RS485 network.

Line Noise: Verify that all units have proper RS485 connections and that no stubs are used on the RS485 lines preventing thorough data updates; Verify that all units have proper... read more →
  • January 23, 2019

How is it that the configurator event viewer is indicating that file sent “ failed”

Communication Signal/Noise issue ( see U5 below) for RS485 ; Ensure that Network cabling have proper one-to-one pin assignments as per T568A or T568B pin outs; and Ensure that the... read more →
  • January 23, 2019
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