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How is it that the card updates are not being activated? I am getting “ unknown card” and “ access denied” events?

Controller registries of last update entries are not registering- communication issue. • Verify that you properly connected the RS485 line to each panel units and that no lines are crossed;... read more →
  • January 23, 2019

Why I am getting card expired even after programming the card correctly and doing a send?

Set the date/time for the panel to today’s time and date. The unit did not receive its full configuration file. Individual send the full file to the unit, after updating... read more →
  • January 23, 2019

Why is my schedule for auto-unlock door not working or working partially?

ensure that the full configuration and updated time and date has been individually sent to the panel upon firmware update or after schedule update; Ensure that the access point’s “auto-unlock... read more →
  • January 23, 2019

I configured an open schedule and then sent the configuration to the panel. The unlock schedule did not work?

Click on the access point, within the left GUI Pane. Then, associated to “Auto-unlock schedule” select “ always”. Finally send the configuration to the panel. For more information please see... read more →
  • January 23, 2019

What is circuit supervision?

Circuit Supervision is used to alert the operator the continuity state of a cable. You must use 22KOhm resistors in series and /Or in parallel to distinguish from short, Open... read more →
  • January 23, 2019

What is a correlation?

A correlation is used to generate an action based on an input or condition. For more info, please see instruction manual.
  • January 23, 2019
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