Disable all security features before installing the configurator and set “ user account Control settings” to minimal before installing the Configurator; if you have already SQL database ensure that the... read more →
Power cycle the panel leaving the USB cable plugged in (If there is a battery/UPS connected please disconnect it). Ensure that the USB-Comport driver is properly installed within the used... read more →
Measure the card reader’s voltage. If the voltage ( 12Vdc-to-signal ground) is below 10 Vdc ( when cable is connected and not connected), then card reader port is burnt from... read more →
Verify that your panel is properly connected to the router ( via any switches) and that both the green and orange light, on the IPmodule is randomly flashing ( as... read more →
RS485 Collision issue: a node is remaining in transmission state: Measure the A+-common, and B—Common voltage ( should be around 2.5Vdc each leg) for all units; Isolate each panel from... read more →
The output dry contact can wear with time. Tx3-series Dry SPDT UL operation zones are : 0.5Amp@120VAC to 5Amp@30Vdc and have Mean Time Between Failure of 1,800 cycles per hour... read more →