Question 1

Why do I receive an SQL Error, when I open my TX3 configurator software?

stephanie · Accepted Answer

Please make sure your configurator software is up to date.

Download the latest TX3-Configuratoion and Monitoring software from our website.
Turn off all your firewalls, moreover, uninstall all third-party anti-virus software.
Install the latest software by clicking ‘run as administrator’.

Question 2

Do the TX3 -256 panel support the guard phone?

stephanie · Accepted Answer

Question 3

Can the TX3-256 communicate with TX3-(V-B-C)

stephanie · Accepted Answer

Yes, they can be integrated as slave panel in the existing network of TX3 panel. The firmware of all the panels should be version 3.7.XX and above.

Question 4

Can I downgrade the firmware on TX3 -256 panel?

stephanie · Accepted Answer

No, you cannot downgrade the firmware in the TX3-256 panel.

Question 5

Can I replace my old TX3 panel with TX3 -256 panel?

stephanie · Accepted Answer

Before replacing to new panels, please make sure:

None of the existing panels in your network are TX3-version 1 models (MD-951; MD-934; MD-955).
All panels must be upgraded to version 3.7.XX and above.

Question 6

What is the difference between TX3 -256 models and regular TX3 models?

stephanie · Accepted Answer

Mircom had to perform interim changes in all TX3 panels to overcome supply chain issues which were caused due to pandemic. The TX3-256 models will require:

A separate IP-256 module, which can be mounted outside the panel. You will require to add this module as separate device in the panel.
It will require latest configurator software 2.13.11 and above.
Our TX3-256 models are not compatible with our first-generation models (MD-951; MD-934; MD-955).
All the other panels in the RS-485 network should be upgraded to firmware 3.7.XX and above order to communicate with the panel.
It does not have guard phone module.

Question 7

Why is the port for IP module missing on the -256 models?

stephanie · Accepted Answer

Please check the MD-XXXX and the panel model. Our TX3-256 panels are not compatible with traditional IP module. Few interim changes had to be made on all TX3 panels to overcome supply chain issues which were caused due to pandemic. The IP add on board is replaced with TX3-IP-256/TX3-IP-NP-256 modules.

Question 8

TXTOUCH is stuck at 100%?

elena · Accepted Answer

Video/GUI issue:

Ensure that the Video screen saver is of the same format as the TXTOUCH’s default screen saver and that the resolution of the video-screensaver is the same resolution as the default screen saver.

Question 9

I RS485 connected to the TXTOUCH via another Access Control panel and “sent” the full configuration to the TXTOUCH. The TXTOUCH system did not update its tenant’s list?

elena · Accepted Answer

Since the TXTOUCH unit is network connected via RS485, you must tell it to update its tables from the telephone card. From this please go directly to the unit, open the TXTOUCH to its configurator and check the “Auto get Job”; then
Restart unit and re-send the configuration file.

Question 10

I am IP connected to the TXTOUCH and yet I cannot gain access to the TXTOUCH unit via the configurator?

elena · Accepted Answer

Wrong admin password:

Under “ More Options” folder, ensure that the configurator’s admin password is the same as the admin password of the TXTOUCH’s unit. For more information, please see Instruction Manual

Question 11

Can you configure the an email response pre-set for visitor-to-tenant communication?

elena · Accepted Answer

Yes, this can be done within the “More Options” menu. Complete all requirements for email outgoing messaging and ensure that all tenants’ records have email accounts for full functionality. For more information, please see Instruction Manual

Question 12

Can you separate tenant’s records in groups for the TXTOUCH?

elena · Accepted Answer

Yes, you simply go to advance>>”more Options”>>Resident Groups to separate the tenants into groups. Ensure that the tenant’s records are organized via dial codes. For more information, please see Instruction Manual.

Question 13

Can you install your own screen saver on the TXTOUCH?

elena · Accepted Answer

Yes, you simply use the configurator’s Touch Screen>>Video banner’s folder to upload your new video. Ensure that the video is of the same Video format as the default screensaver for operational assurance.

Question 14

Can you update and or change the configuration or tenant records remotely?

elena · Accepted Answer

Yes, you simply connect to the all TX3-series system via the configurator. You simply use the IPtool to find their IP addresses. Once done, you configure and connect. From there you can change the display, color to tenant’s update instantly with ease.

Question 15

Can the TXTOUCH easily become VOIP with  visitor-to-Tenant Video Streaming for added security assurance?

elena · Accepted Answer

Yes, all that is needed is to either us a Grand Stream SIP services for VOIP integration and use OnSip Video compression compatibility ( H.264). For more information please see Instruction Manual

Question 16

Can the Telephone access system convert its text and voice messaging to French and Spanish?

elena · Accepted Answer

Yes, All Mircom’s telephone access systems are trilingual and can be easily converted to French or Spanish. Please consult the instruction manual for further understanding.

Question 17

Main door does not open when  pressing 9?

elena · Accepted Answer

Check “Main Door Sec Code” option from programming. If you have any value set there it will override the general DTMF (9). If there is no value set for “Main Door Sec Code” you need to check the “Main Door DTMF” is set to 9 or not.
Check that you hear a tone at the entry panel speaker when the resident presses 9. If no tone is heard, try another phone set for the occupant to use.

Question 18

What is the default passcode (Level 3) to get into the programming?

elena · Accepted Answer

3333

Question 19

I forgot my level 3 passcode for programming. What should I do?

elena · Accepted Answer

Send an email to Mircom Technical Support at techsupport@mircom.com with the following info:

Panel Model
Panel ID
Contact info for the person who is handing the programming for the panel
Address the telephone entry panel is located at ___

Question 20

What is the default password to log into the configurator software?

elena · Accepted Answer

It is blank. Leave the password field empty and click log in.

Question 21

During the installation process of the TX3 Configurator I have compatibility issues and errors with Windows 2007.

elena · Accepted Answer

Make sure that your Windows Security is updated (Please see P2 of Access Control). If the issue remains, please contact our Tech Support.

Question 22

When call-connected to the tenant and  granted Call authorization opens the door 80% of the time?

elena · Accepted Answer

The following could be the cause:

Line load balance issue: “ DTMF” sensitivity issue: go to “ advance folder” and adjust the DTMF sensitivity to “7” then test. If worst; then
Adjust DTMF sensitivity to “4”; if helped and now fewer calls issue still occurs; then
Call your provider to change out the line card ( load balance issue); or
Remove the DSL service from the line. The line MUST BE a POTS line.

Change telephone line demarcation point.

Question 23

TXTOUCH’s boot-up sequence stops at 30% loaded?

elena · Accepted Answer

SQL connectivity /fragment issue:
- Ensure that TXTOUCH is power protected from the Building’s power feed via an UPS:

Replace CFAST due to corrupted database and/ or ODBC data links.

Question 24

Modem module, all-of-a-sudden  is not  syncing?

elena · Accepted Answer

Ensure that your comport, modem attached, has a bit rate of 38400 and that the flow control is set to “none”;
Check the comports VCC to be measured not less than 4.9Vdc.

Question 25

Keypad latency issue as well as random character display?

elena · Accepted Answer

Power , environmental and ground issues:
- Ensure proper –steady voltage feed to the Telephone unit sheafed within its own cable;
- Ensure that the ground wire is a 18AWG/Stranded ( minimum) to the building’s bond as per NEC standards;
- Ensure that Telephone line is ran within its separate sheaf;
- Ensure that the ribbon cable is not pinched; and
- If the unit is outside, then ensure that the unit is properly shielded from the elements, a separate heater feed is installed within the unit’s housing and that no water can enter the unit;
If the above is complete and keypads Latency persists then change out the keypad.

Question 26

When the tenant grants access to the visitor, the ERU relays are not changing state. The communication is only RS485 and USB?

elena · Accepted Answer

USB/RS485 module and Rs485 bus is connected together. The USB/RS485 Module connection to the PC should be one-to-one connected and not mutually connected to the main RS485 BUS;
- Separate the two RS485 lines;

RS485 BUS is separate from the USB/RS485óPC connection.

Question 27

NSL system is not generating a ring tone

elena · Accepted Answer

Power/Firmware related:
- Replace the power supply with a 40VA power supply and ensure that it is not shared with any other loads; and

Update the firmware.

Question 28

Visitor to Tenant MIC is breaking up ( and very low)

elena · Accepted Answer

Load/MIC issue through wear and tear and or power variance:
- Remove all additional loads feeding from the board ( Cameras,attached module, etc);
  - Place a call, if it did not change, then measure the voltage on the MIC ( Voltage should be around 5 vdc);
  - Disconnect MIC from the main board and measure impedance ( should be around 1.2KOhms.

Replace the board if voltage supply to the MIC is below 4.5Vdc or replace keypad if Mic impedance is not 1.2Kohms.

Question 29

When connected via the configurator to a TX3-8U/C unit the event viewer is indicating that I have the wrong unit registered , even though, I am sure this is not the case?

elena · Accepted Answer

The ribbon and or the keypad issue:
- Power recycle the unit then try to connect:

If the unit comes back online, then Key pad or ribbon connector will require change-out at a later date. If it happens again, replace the keypad and ribbon cable

Question 30

TXTOUCH screen has “blue screen Of Death”

elena · Accepted Answer

Data fragmentation issue:
- OS drivers are corrupted from Environmental effects and wear and tear;

Replace CFAST.

Question 31

The LCD screen corresponding to the 8-line Telephone access ( TX3-8U) is barely visible?

elena · Accepted Answer

Temperature issue:

The Lithium Crystal Display is freezing up. Ensure that the system has and inside heater ( on a different power supply) has been installed within the TX3-8U/C unit.

Question 32

When connected to the TXTOUCH via the configurator, The event viewer indicates, upon configuration file transfer that the database is full at 200 records?

elena · Accepted Answer

Dipswitch #7 issue: telephone panel at the TXTOUCH:
- At the TXTOUCH, open the unit. Press the Black button to soft-shutdown the system;

Positioned at the top right general area, on the Telephony board ( MD-1086)-Right-upper-mid of the MD-1086 assert dip-switch#7 . Then turn the system back on

Question 33

OVHD door entry system always has problems ( 20% issues/80% success) during morning and evening hours for visitors trying to get in along with high “unknown card reads” during these times?

elena · Accepted Answer

ground issues: ( unbalance line loads)
- Isolate all Telephone, Access control and Elevator Restriction power supply system from the elevator supply system; and

Isolate all communication and shield ground points from the elevator ground points.

Question 34

One person in a block of users is having issues giving authorize access opening the door via DTMF?

elena · Accepted Answer

European Phone with different Dual Tone separation-resolution issue:
- Tell client that all N.A phones must be FCC compliant; OR

Use international analog/VOIP converter with new VOIP service to reconvert DTMF signalling to N.A standards.

Question 35

When placing a call, there is a high static sound on the line?

elena · Accepted Answer

Continuity issue:

Verify the demarcation patch point is causing the issue and then re-punch-down;

Question 36

When placing a call via ADC, the line would disconnect. Sometimes it allows to dial out and other times it dials partially?

elena · Accepted Answer

Line load issue: do the following:
- Remove all the telephone units connected to the single Tip and Ring Line:
  - Problem is resolved: verify what unit is overloading the system and replace; OR
  - Ensure that a maximum of 4 Telephone Access is connected to one Tip and Ring Line.

Question 37

High Telephone line noise with missing door opening via “DTMF” issues and causing terrible audibility from the visitor to the tenant?

elena · Accepted Answer

Tip and Ring Bi-directional signalling is not differential or in-ground current noise issue:
- Install a 0.1 Micro farad capacitor in series to the Tip. Then line test:
  - If the signal/noise improves then Line is unbalance. Request Line Card change-out; OR
- Disconnect Tip and Ring from the module. Measure the voltage ( potential) between Tip and Chassis ground. If voltage exceeds 2.0-2.5 volts:
  - then run a 10AWG/Stranded cable from the telephone access unit to the communication demarcation point to ensure voltage drops to approximately 0 potential difference; OR

Change out the power supply. Ensure the power supply ground is connected to the power ground and not the communication ground.

Question 38

AM Radio is being heard on the telephone line?

elena · Accepted Answer

AM carrier is coupling on the ground lines ( Tip and Ground) and then demodulated via the telephone bridge . The following should occur:
- Verify that board has the current Board revision ( Mircom installed a notch filter removing the prominent carrier wave). If the board is not of current Revision, change out the board; or
- Install an isolation telephone line transformer between the board’s ground and telephone line. Ensure that no other grounds are connected to the board and that the casing is not connected the Telephone’s metal casing; or

Use a analog/VOIP service to service the lines through the internet instead of analog lines.

Question 39

The TXTOUCH 22” screen keeps going black, where no image is present on the screen with exception to the Mouse marker?

elena · Accepted Answer

TXTOUCH screen is not receiving enough power caused by the following:
- The voltage, at the TXTOUCH input is below voltage. Increase the voltage by adjusting the adjustable power supply to the required 24 VDC voltage;
- The 120VAC power feed to the Power module is reversed. Change out the power module and ensure that that the hot of 120VAC is properly tide the right side; and

TXTOUCH’s power module is damaged from generator testing. Replace the power module and protect the TXTOUCH by installing a UPS.

Question 40

What qualifies a solid ground point?

elena · Accepted Answer

A solid ground point is a 6 AWG stranded ground wire feeding a room and coming from the building’s bond point ( Building bond- a point where all building corners has the same equipotential point)

Question 41

The TXTOUCH unit is exhibiting “ error 0”  and is not dialing out?

elena · Accepted Answer

There is a short between the A+ and the B- connection to the RS485;
- Check the lines;
Camera supply ( on board) is deregulating the 5V DC DC Converter. Remove the camera supply from the system and restart system, including the board. Telephone module is over loading the 5v DC DC supply:
- Replace the main board;
TXTOUCH system is not UPS power protected from the Building’s unregulated power supply;
- Change telephony board, verify if database is conserved and install a UPS;

Question 42

I am hearing AM radio voices coming through the telephone lines?

elena · Accepted Answer

The radio is signal is coupling through the Tip and ground point. Connect and isolation transformer to separate the telecommunication unit’s ground point from the building’s ground point ( the bridge to the Tip and Ring is demodulating the AM signal). If the coupling AM voices is still apparent, but less, then replace the main board with our most current version. Our new version has AM band filter that blocks the mid AM signals.

Question 43

Is it importance to ground the Telephone access module? And if so, then to what

elena · Accepted Answer

Yes, it is important and required as per NEC as well as FCC regulations. The telephone access unit should and must be grounded to the same communication bond point as the Building’s communication equipment. A confirmatory test to determine if the communication bond is the same ground point as the telephone ground is by measuring the voltage ( in ONHK mode)between the Tip and the equipment ground. The potential between the two points should be as low as possible ( 0>x<275-300mV).

Question 44

Is the Telephone Tip and Ring Line to line connector one-to-one?

elena · Accepted Answer

No, the Tip and Ring Telephone lines does not matter how you connect then to the line connector. Tip/Ring for connector one and Ring/Tip for connector two.

Question 45

Why is the display blank (backlight on) and how do I fix it?

elena · Accepted Answer

Displays can become blank because of poor ground issues. Make sure the TX3 telephone entry panel’s chassis is connected to a GOOD ground point (<50 ohms) and power cycle the panel. The display should come back.

Question 46

How do I connect the door strike to a TX3 series telephone entry panel?

elena · Accepted Answer

Door strike power supply gets connected to the “Door Supply” terminal and the AC/DC door strike gets connected to “AC Door” or “DC Door”. Ensure that you use a separate power supply for powering the door strike.

If you are controlling the front main entrance with a Non Mircom access control system, only tie a two wire connection for activating the front main door. The door strike power supply will be supplied by the access control system.

If you are using a Mircom’s access control system, then no wires are needed to activate the door strike. For more information please read the instruction Manual.

Question 47

What is the power requirements for the TXTOUCH

elena · Accepted Answer

24VDC, 5 Amp switching power supply per unit

Question 48

What is the power requirement for TX3 telephone entry and access control panels?

elena · Accepted Answer

All TX3 telephone entry/per  unit and access control/ per unit are running off a (PS-4P) 40 VAC power supply.

Question 49

Can a client request a customize solution?

elena · Accepted Answer

Yes, Mircom is highly flexible to the client’s needs and can perform custom manufacturing requirements depending on job and task requirements. Please contact a Mircom rep to determine the viability of product customization.

Question 50

Can a client change the welcome text to the 8 or 4 line Telephone access?

elena · Accepted Answer

Yes, they can. This can easily be done within the configurator configuration. For more information, please see instruction Manual.

Question 51

Can a client install an OEM software within the TXTOUCH system for additional features such as video streaming for advertising?

elena · Accepted Answer

No, This is a customize software configuration consideration and can only be customized by Mircom at an additional cost. Installing OEM software on TXTOUCH systems will void warranty.

Question 52

A client cannot get into their unit. Even admin levels cards can’t gain access to their unit?

elena · Accepted Answer

The lockset is not communicating with the HUB to validate the request of entry:
- Restablish hub-to-lockset communication with the device via:
  - Changing out the batteries and or re-syncing the HUB to the Lockset.

NOTE: Use the Super-user card to gain access into the unit before re-syncing the lockset with the HUB.

Question 53

Using the APA, I can see HUB #1 but not the other HUBs?

elena · Accepted Answer

Use dipswitch setting on back of the HUBs to RS485 configure the HUBs, press refresh;

NOTE: Use dipswitches for the HUBS to organize the RS485 HUB addresses;

Question 54

Opened APA and don’t see anything

elena · Accepted Answer

Upload the encryption key before you can create a configuration file and connect to the HUB(s) and Locksets;

Question 55

Aperio lock set is not being registered using the Aperio Programming Application (APA). The HUB is flashing Red and Green?

elena · Accepted Answer

Verify Hub RS485 communication with the TX-CX-A-8 panel. Light indicator should be double green flashing, ( indicating communicating with Lockset and controller);
- If previous is true, then relocate the lockset near the Hub. Fresh scan. When you see the lockset, right-click and sync;
- Relocate the HUB to be line-of-sight to lockset for continuous operation;
Verify that Lockset has sufficient battery power;
Verify that no EMI devices ( vending machine, 2.5GHz telephone system) are not within 0-25 feet of the Lockset;
Verify that Lockset is properly installed and safely powered;
Verify that the HUB is a maximum of 50 ft and separated by a maximum of 2 construction drywall walls;
If you do not see the lockset with your RF dongle, position the laptop in front of the lockset and sync unit;
Verify that the Hub is LED flashing Red/Green;

If not, then verify wiring ( you should see and sync with the HUB);

Question 56

How do I configure the configurator for remote connect to a card reader?

elena · Accepted Answer

Ensure that the Card Reader has a TX3-IP module board installed on the main access control board;
Network connect to the panel;
Port forward the associated IP address and Port :14000 for that panel within the router;
Write DNS_name:14000 within the ip address field.

For more, please see Instruction Manual

Question 57

Why do I get “ unknown Card Format” errors when I swipe my card?

elena · Accepted Answer

· Verify that the card encryption type is checked off within the configurator access point’s configuration;

· Ensure that the board’s signal ground is stable;

· Ensure that the DATA0 and DATA1 is properly connected;

· Ensure that the card reader cable is shielded and properly grounded to a separate communication ground away from the board’s signal ground point;

· Ensure that the card reader is fully functional;

· Ensure that the power supply for the card reader is measured at 12 vdc ( referenced the “ common” signal ground when connected and not below 12 Vdc;

· Ensure that the Card operates at the same frequency as the card reader;

· Ensure that the card reader’s cable is less than 350-450 ft in length; and

· Ensure that the card reader cable is not running alongside very high current draw loads.

Question 58

I randomly get panel disconnection throughout the RS485 network.

elena · Accepted Answer

Line Noise:
- Verify that all units have proper RS485 connections and that no stubs are used on the RS485 lines preventing thorough data updates;
- Verify that all units have proper Beldon RS485 cabling;
- Verify that there are no in ground- loops ( cable shield should be tied to one end only and that no shields are connected to the middle RS485 connector;
- All communication grounding; cable shields; are one-point tied to a quiet ground point;
- Verify that all communication hubs ( for large aggregate communication equipment points) are mutually tied together with the appropriate awg cable ( 14-12 AWG/Stranded) to a common building bond point as per NEC part 68 requirements;
- Ensure that all power grounds for these aggregate Hubs are tied to one common neutral point;
- Ensure that there are no stubs feeding from the Bus line;
- Verify that the RS485 lines are not to long ( maximum of 1.2KM ( for two nodes)-too <500M for more than 15 nodes);
- Verify that End-Of-the-Line ( EOL) connectors are connected at either end to reduce line noise when transmitting; and

Verify that the IP network has no through-put issues.

Question 59

How is it that the configurator event viewer is indicating that file sent “ failed”

elena · Accepted Answer

Communication Signal/Noise issue ( see U5 below) for RS485 ;
Ensure that Network cabling have proper one-to-one pin assignments as per T568A or T568B pin outs; and

Ensure that the network does not have through-put issues or network bottle-necks.

Question 60

How is it that the card updates are not being activated? I am getting “ unknown card” and “ access denied” events?

elena · Accepted Answer

Controller registries of last update entries are not registering- communication issue.
• Verify that you properly connected the RS485 line to each panel units and that no lines are crossed;
• Ensure that EOL ( End-Of-The-Line) resistors are property terminated on the RS485 network; and
• Visit U5, below for more information on network RS485 stability.

Question 61

Why I am getting card expired even after programming the card correctly and doing a send?

elena · Accepted Answer

Set the date/time for the panel to today’s time and date.
The unit did not receive its full configuration file. Individual send the full file to the unit, after updating the time and date;

Ensure that there is only one unique card ID#, FCC# and not two. In most cases, the configurator would dis-allow multiple card entries. However corrupted files may be too corrupted to distinguish identical card IDs.

Question 62

Why is my schedule for auto-unlock door not working or working partially?

elena · Accepted Answer

ensure that the full configuration and updated time and date has been individually sent to the panel upon firmware update or after schedule update;
Ensure that the access point’s “auto-unlock schedule” is set to “always”;
Ensure that the evening-night scheduling is split into two schedules;
Ensure that the firmware to the controller is up-to-date; and

Ensure that the configurations were sent to the controller with no failures.

Question 63

I configured an open schedule and then sent the configuration to the panel. The unlock schedule did not work?

elena · Accepted Answer

Click on the access point, within the left GUI Pane. Then, associated to “Auto-unlock schedule” select “ always”. Finally send the configuration to the panel.

For more information please see the Instruction manual.

Question 64

What is circuit supervision?

elena · Accepted Answer

Circuit Supervision is used to alert the operator the continuity state of a cable. You must use 22KOhm resistors in series and /Or in parallel to distinguish from short, Open and short/Open supervision. For more information please see the Instruction manual.

TX3-TOUCH-F22-F22″ touch screen Flush Video Intercom System

PRODUCT INQUIRY

Why do I receive an SQL Error, when I open my TX3 configurator software?

Do the TX3 -256 panel support the guard phone?

Can the TX3-256 communicate with TX3-(V-B-C)

Can I downgrade the firmware on TX3 -256 panel?

Can I replace my old TX3 panel with TX3 -256 panel?

What is the difference between TX3 -256 models and regular TX3 models?

Why is the port for IP module missing on the -256 models?

TXTOUCH is stuck at 100%?

I RS485 connected to the TXTOUCH via another Access Control panel and “sent” the full configuration to the TXTOUCH. The TXTOUCH system did not update its tenant’s list?

I am IP connected to the TXTOUCH and yet I cannot gain access to the TXTOUCH unit via the configurator?

Can you configure the an email response pre-set for visitor-to-tenant communication?

Can you separate tenant’s records in groups for the TXTOUCH?

Can you install your own screen saver on the TXTOUCH?

Can you update and or change the configuration or tenant records remotely?

Can the TXTOUCH easily become VOIP with visitor-to-Tenant Video Streaming for added security assurance?

Can the Telephone access system convert its text and voice messaging to French and Spanish?

Main door does not open when pressing 9?

What is the default passcode (Level 3) to get into the programming?

I forgot my level 3 passcode for programming. What should I do?

What is the default password to log into the configurator software?

During the installation process of the TX3 Configurator I have compatibility issues and errors with Windows 2007.

When call-connected to the tenant and granted Call authorization opens the door 80% of the time?

TXTOUCH’s boot-up sequence stops at 30% loaded?

Modem module, all-of-a-sudden is not syncing?

Keypad latency issue as well as random character display?

When the tenant grants access to the visitor, the ERU relays are not changing state. The communication is only RS485 and USB?

NSL system is not generating a ring tone

Visitor to Tenant MIC is breaking up ( and very low)

When connected via the configurator to a TX3-8U/C unit the event viewer is indicating that I have the wrong unit registered , even though, I am sure this is not the case?

TXTOUCH screen has “blue screen Of Death”

The LCD screen corresponding to the 8-line Telephone access ( TX3-8U) is barely visible?

When connected to the TXTOUCH via the configurator, The event viewer indicates, upon configuration file transfer that the database is full at 200 records?

OVHD door entry system always has problems ( 20% issues/80% success) during morning and evening hours for visitors trying to get in along with high “unknown card reads” during these times?

One person in a block of users is having issues giving authorize access opening the door via DTMF?

When placing a call, there is a high static sound on the line?

When placing a call via ADC, the line would disconnect. Sometimes it allows to dial out and other times it dials partially?

High Telephone line noise with missing door opening via “DTMF” issues and causing terrible audibility from the visitor to the tenant?

AM Radio is being heard on the telephone line?

The TXTOUCH 22” screen keeps going black, where no image is present on the screen with exception to the Mouse marker?

What qualifies a solid ground point?

The TXTOUCH unit is exhibiting “ error 0” and is not dialing out?

I am hearing AM radio voices coming through the telephone lines?

Is it importance to ground the Telephone access module? And if so, then to what

Is the Telephone Tip and Ring Line to line connector one-to-one?

Why is the display blank (backlight on) and how do I fix it?

How do I connect the door strike to a TX3 series telephone entry panel?

What is the power requirements for the TXTOUCH

What is the power requirement for TX3 telephone entry and access control panels?

Can a client request a customize solution?

Can a client change the welcome text to the 8 or 4 line Telephone access?

Can a client install an OEM software within the TXTOUCH system for additional features such as video streaming for advertising?

A client cannot get into their unit. Even admin levels cards can’t gain access to their unit?

Using the APA, I can see HUB #1 but not the other HUBs?

Opened APA and don’t see anything

Aperio lock set is not being registered using the Aperio Programming Application (APA). The HUB is flashing Red and Green?

How do I configure the configurator for remote connect to a card reader?

Why do I get “ unknown Card Format” errors when I swipe my card?

I randomly get panel disconnection throughout the RS485 network.

How is it that the configurator event viewer is indicating that file sent “ failed”

How is it that the card updates are not being activated? I am getting “ unknown card” and “ access denied” events?

Why I am getting card expired even after programming the card correctly and doing a send?

Why is my schedule for auto-unlock door not working or working partially?

I configured an open schedule and then sent the configuration to the panel. The unlock schedule did not work?

What is circuit supervision?

What is a correlation?

What is an access level?

How do I know what encryption type is a card?

Why is it that my configuration updates were there but now are gone?

What is the default passcode (Level 3) to get into the programming?

I forgot my level 3 passcode for programming. What should I do?

What is the default password to log into the configurator software?

During the installation process of the TX3 Configurator I have compatibility issues and errors with Windows 2007.

Why can I not connect to the panel using USB? Getting error message – Object reference is not set to an instance of an object “_”

The card reader was once working and now its not working. No Events are showing for one reader and LED signalling is not changing state?

Why is it that I cannot connect to my panel via IP?

The whole rs485 BUS network went down?

Can the output dry contact relay wear with time?

Should I use Snubber circuits with MAGLOCKS?

TX3-TOUCH-F22-F
22″ touch screen Flush Video Intercom System

TX3-TOUCH-S15B-WR-A
Surface Outdoor Video Intercom System

TX3-TOUCH-S15S-WR-A
Surface Outdoor Video Intercom System

TX3-TOUCH-S22-F
22” touch screen Surface Video Intercom System